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Frequently Asked Questions

1. How long are shipping times? 

Your products will ship within one to five days of you placing your order and then take 14-31 days to reach your doorstep. Each product of The Wigtique has an estimated delivery time that you can find in the product description. 

2. What's you return policy?

Instead of returning items, you can contact us for a full refund. Why? We are great lovers of the environment and returns run counter to our emphasis on sustainability; every return is a carbon footprint. So, just tell us what went wrong, send a pic, and we will give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. 

3. Can I cancel my order?

You can cancel your order/item within 2 hours through our customer service email (info@thewigtique.com). If the cancelation is done after 2 hours, we can not guarantee that the cancellation will be successful. 

If you want to change order before it ships out, you will be charged $5; Once your order has been shipped out, Unfortunately, we will not be able to change/cancel it for you.

4. What happens if I receive the wrong item? 

If there's an issue with your order--If it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted--then simply notify us, and we'll give you a refund if its within 14 days. You won't be asked to ship the product back to us. 

5. Do you offer exchanges? 

We do not offer exchanges. However, if for any reason you do not get the product you expected, just let us know and we will get you a new one.